YES Bank Credit Card Customer Care

YES Bank Credit Card Customer Care Phone Number

• YES Bank credit card customer care Toll-free number: 1800 1200
• Tolled number: 1860 210 1200 (Charges applicable)  
• Email: yestouch@yes.bank.in

YES First, YES Premia & Prosperity Customers Care Phone Number

• YES First / YES Premia: 1860 210 1200
• YES Prosperity: 1800 103 6000
• YES First Email: yesfirst@yes.bank.in

YES Bank Corporate Credit Card Customer Care Phone Number

• +91 (22) 5091 9800
• +91 (22) 6507 9800

YES Bank Dedicated Email IDs for Credit Card Services

• General Queries: yestouchcc@yes.bank.in
• Retail Card Cancellation/Closure: creditcard.closure@yes.bank.in
• Commercial Card Closure: cc.corporateassist@yes.bank.in

Credit Card Mis-selling / Harassment:

• 022-68937300 (8:00 a.m. – 8:00 p.m.)  
• ccsalescomplaints@yes.bank.in

How to Block YES Bank Credit Card (Theft or Loss)

If your YES Bank credit card is lost or stolen, immediate blocking is crucial to prevent unauthorized transactions.

Block Credit Card via Customer Care

• India: 1800 103 1212
• From Abroad: +91 22 4935 0000

Block Credit Card via SMS

• SMS Format: BLKCC <last 4 digits of card>
• Send To: +91 98409 09000
• Ensure the SMS is sent from your registered mobile number.

Block Credit Card via Digital Banking 

Log into YES Bank Net Banking or the YES Bank mobile app and instantly block your credit card. 

Download the YES Bank mobile app (available on iOS and Android) to manage your credit card 24/7—check balance, pay bills, block/unblock card, report fraud, redeem rewards, and raise service requests without calling customer care. 

What to Do If Your YES Bank Credit Card Is Blocked?

If your credit card has been blocked due to suspicious activity, missed payments, or security reasons:

• Contact YES Bank customer care immediately
• The executive will guide you on card unblocking or replacement
• A replacement credit card is usually delivered within 7 working days of request

YES Bank Credit Card International Helpline Numbers

Customers travelling or residing overseas can contact YES Bank through the following international helplines:

Dedicated Credit Card International Helpline

• +91 22 4935 0000

Other International Contact Numbers

• +91 (22) 5079 5101
• USA: 1833 380 0149
• Canada: 1833 491 0559
• UK: 800 048 9153
• UAE: 8000 3570 3089

If you are in Abu Dhabi, you may also visit the YES Bank representative office. Contact the bank directly for the latest office address.

YES Bank Credit Card Grievance Redressal Process

YES Bank follows a structured grievance redressal mechanism to ensure timely and fair resolution of customer complaints.

Note: To raise any query or complaint, please visit the bank's grievance redressal webpage

Level 1: Initial Complaint

• Contact customer care
• Visit any YES Bank branch
• Email or raise a request via net banking

Level 2: Grievance Redressal Officer

Sangeeta P Head – Grievance Redressal YES Bank Limited YES Bank House, Off Western Express Highway Santacruz East, Mumbai – 400055

• Email: head.grievanceredressal@yesbank.in
• Phone: 022-39489373

Level 3: Principal Nodal Officer

Shefali Singh Moza Principal Nodal Officer, YES Bank Limited

• Email: principal.nodalofficer@yesbank.in
• Phone: 022-39489374

Level 4: Banking Ombudsman

If your complaint is not resolved within 30 days, you can escalate it to the Banking Ombudsman of your city as per RBI guidelines.

You can also visit YES Bank's online grievance redressal portal (available on yesorigins.yes.bank.in) to submit complaints, track status, and access resolution timelines 24/7. 

Summary 

YES Bank provides comprehensive credit card support via 24/7 toll-free numbers (1800 1200 and 1800 103 1212), dedicated email channels, SMS services, mobile app, net banking, and branch visits. A transparent four-level grievance redressal process—from customer care to RBI Banking Ombudsman—ensures all complaints are resolved within RBI-specified timelines. 

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