Bank of Baroda Credit Card Customer Care
Bank of Baroda (BOBCARD) credit card customer care is available 24x7 on the toll-free numbers 1800 2090 and 1800 1210 for card blocking, PIN resets, and replacement requests. You can also reach support via WhatsApp, SMS, or by writing to crm@bobcard.co.in.
Bank of Baroda Credit Card Customer Care Details
The customer care details for Bank of Baroda are as follows:
Service | Contact Number |
24x7 customer support number (toll-free) | |
24x7 customer support number (toll-free) | |
24x7 self-service IVR toll-free number (alternate) | 1800 2665 100 |
24x7 self-service IVR toll-free number | 1800 2665 100 |
WhatsApp banking number | 7208476628 |
Instant SMS service number | |
Customer support email |
How to Block Lost or Stolen Bank of Baroda Credit Card?
If your BoB credit card is lost or stolen, you need to report it immediately to the bank to prevent any misuse or fraudulent activities. There are multiple channels through which you can block your card. They are as follows:
1. By calling the toll-free number: You contact Bank of Baroda’s credit card customer care number 1800 2090 or 1800 1210 to report your card as lost or stolen and get it blocked right away. These toll-free numbers are available 24x7.
2. Through SMS from Your Registered Mobile: You can send an SMS from your registered mobile number, send BLOCK <last 4 digits of your card number> to 9223172141 to instantly hotlist (block) the card.
3. Block Online via Card Portal or App: Alternatively, you can log in to the Bank of Baroda Credit Card customer portal or the BoB Card mobile app and use the Card Block option to block your card immediately.
Bank of Baroda Credit Card Grievance Redressal
There are three levels of grievance redressal at Bank of Baroda if your issue has not been resolved by calling the toll-free number. These are:
- Level 1: Email your grievance to crm@bobcard.co.in. You will receive a response within 5 working days.
- Level 2: If you are not satisfied with resolution received at Level 1 or it still remains unresolved, you can escalate it further by sending an email at escalations@bobcard.co.in. You can also call on 022- 69753600 and report the issue.
- Level 3: If your complaint is still unresolved, you can approach Bank of Baroda credit card's Nodal Officer, Mr. Prakash Chaubey, at nodal@bobcard.co.in or on 022-41683700 (Extn. 440). If the issue remains unresolved, you can escalate it to the Principal Nodal Officer, Mr. Gurmeet Singh Marwah, at pno@bobcard.co.in.
Summary
Bank of Baroda (BOBCARD) credit card customer care is available 24x7 through toll-free numbers, WhatsApp, SMS, and email, covering card blocking, PIN resets, balance checks, and other routine queries. If an issue isn't resolved through these channels, Bank of Baroda's three-level grievance redressal process, including its Nodal Officer, ensures every complaint gets addressed. Keep the toll-free numbers from the contact table handy for the fastest response.
FAQs on Bank of Baroda Credit Card Customer Care
1.How can I get my Bank of Baroda credit card unblocked?
You can get your Bank of Baroda (BOBCARD) credit card unblocked by contacting Bank of Baroda credit card customer care and verifying your identity with your KYC details. You can also request an unblock through net banking, the BOBCARD mobile app, or by visiting your nearest Bank of Baroda branch.
2.What does 'hot listing' a Bank of Baroda credit card mean?
Hot listing a Bank of Baroda credit card means immediately blocking it in the event of theft, loss, or suspected misuse. Once hot-listed, the card is deactivated and cannot be used for purchases or cash withdrawals, which prevents further unauthorised transactions. You can hot-list your card through Bank of Baroda credit card customer care, SMS banking, or the BOBCARD app.
3.My Bank of Baroda credit card is damaged. How do I get a replacement?
If your Bank of Baroda credit card is physically damaged, contact Bank of Baroda credit card customer care to report it and request a replacement. You can also apply for a replacement through net banking or the BOBCARD mobile app, or by visiting your nearest branch.
4.What should I do if my Bank of Baroda credit card is lost?
If your Bank of Baroda credit card is lost, contact Bank of Baroda credit card customer care immediately and ask for the card to be blocked. Once it's blocked, you can apply for a replacement card through customer care, net banking, or a branch visit.
5.Will I be charged for calling Bank of Baroda credit card customer care?
No, Bank of Baroda credit card customer care can be reached free of charge on the toll-free numbers listed in the contact table above. There is no charge for calling these numbers from any landline or mobile phone within India, at any time of day or night.
6.Can I contact Bank of Baroda credit card customer care on WhatsApp?
Yes, Bank of Baroda offers WhatsApp banking for credit card support through the number listed in the contact table above. Simply send 'Hi' to begin a conversation, then follow the menu options to report a lost card, block your card, check your account summary, or raise a query. This service is available 24 hours a day.
7.Where can I find the Bank of Baroda credit card customer care toll-free number?
Bank of Baroda credit card customer care can be reached on the toll-free numbers listed in the contact table above, all available 24 hours a day, seven days a week. These numbers cover card blocking, PIN resets, balance enquiries, and other self-service requests. Additional query-specific numbers are also listed in the table.
8.How do I generate or reset my Bank of Baroda credit card PIN?
You can generate or reset your Bank of Baroda (BOBCARD) credit card PIN through the mobile app, net banking, phone banking, or at an ATM. Bank of Baroda credit card customer care can guide you through whichever method suits you best.
9.How do I check my Bank of Baroda credit card balance or statement?
You can check your Bank of Baroda credit card balance or statement through mobile banking, net banking, the SMS service, email, or by calling Bank of Baroda credit card customer care. Choose whichever channel is most convenient for you.
10.How do I report an unauthorised transaction on my Bank of Baroda credit card?
If you notice a transaction on your Bank of Baroda credit card that you didn't authorise, contact Bank of Baroda credit card customer care immediately to report it. Reporting it promptly helps limit any further unauthorised use of your card.
Kankana Mukherjee is an engineer and has over 4.5 of experience in content writing. Combining the expertise in financial content writing achieved in her 2 years association with BankBazaar, and a knack for clear and engaging content, Kankana simplifies complex financial concepts and offers practical insights to help readers make informed decisions and achieve financial success.
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