Question 1

What is the Standard Chartered credit card customer care number?

Accepted Answer

Standard Chartered credit card customer care can be reached through the 24-hour Priority Banking and Beyond Card or Premium Banking helplines listed in the contact table above. Personal Banking cardholders can also use the Personal Banking helpline, which offers round-the-clock support for card loss, fraud and disputes even outside its normal hours. Which number applies to you depends on your banking relationship with Standard Chartered.  .

Question 2

What should I do if my Standard Chartered credit card is lost or stolen?

Accepted Answer

Call the Standard Chartered helpline number that matches your banking segment, listed in the contact table above, to block your card immediately and prevent misuse. You can also block a lost or stolen card instantly through the Mobile Banking app or Net Banking without calling. A replacement card is typically issued within a few working days once the block is confirmed. .

Question 3

How do I report a fraudulent or unauthorised transaction on my Standard Chartered credit card?

Accepted Answer

Contact Standard Chartered customer care using the helpline numbers listed above as soon as you notice the unauthorised transaction, since prompt reporting improves the chances of investigation and reversal. You can also email the credit card disputes team using the address in the contact section above. Standard Chartered follows RBI guidelines on timelines for investigating reported fraud. .

Question 4

How can I block my Standard Chartered credit card online?

Accepted Answer

Log into the Mobile Banking app or Net Banking, go to Card Services, and select the option to block or report your card, which can be done at any time without calling customer care. Alternatively, call the relevant Standard Chartered helpline number listed above to block the card instantly by phone. .

Question 5

How can NRI customers contact Standard Chartered for credit card support?

Accepted Answer

NRI customers can use the international helpline numbers listed in the contact table above, which cover several countries including the UAE, Singapore, the UK, the USA, Hong Kong and Canada. A general overseas contact number is also available for other locations. NRI Banking queries can additionally be routed through the NRI Banking email address listed above. .

Question 6

How do I check my Standard Chartered credit card balance or recent transactions via SMS?

Accepted Answer

Standard Chartered offers an SMS banking service that lets registered mobile numbers request balance details, recent transactions and nearby branch information using specific keywords. Send the relevant keyword to the SMS banking number listed above. The service is generally available every day except national holidays.

Question 7

Does Standard Chartered offer online dispute resolution for credit card issues?

Accepted Answer

Yes, Standard Chartered lets customers submit complaints online through its official complaint form, and the bank aims to respond within a set number of working days. For card-specific disputes, a Dispute Declaration Form can be downloaded and submitted with supporting details. Both routes sit alongside phone and email support as ways to raise a credit card complaint.

Question 8

What is the RBI Banking Ombudsman and when should I contact them about a Standard Chartered credit card complaint?

Accepted Answer

The RBI Banking Ombudsman is a free, independent grievance redressal mechanism for banking complaints that remain unresolved after a bank's own channels have been exhausted. Standard Chartered credit card customers can approach the Ombudsman if their complaint is not resolved within the timeline set by the bank's grievance redressal process. Details of how to file a complaint are available on the Reserve Bank of India's official website.

Question 9

How long does it take to replace a lost or stolen Standard Chartered credit card?

Accepted Answer

Once a lost or stolen Standard Chartered credit card is blocked, a replacement is typically issued within a few working days. The exact timeline can vary depending on your card type and delivery location. You can track the status of your replacement card through Net Banking, the Mobile Banking app, or by contacting customer care.

Question 10

Can I contact Standard Chartered credit card support via email?

Accepted Answer

Yes, Standard Chartered accepts credit card queries and disputes through the email addresses listed in the contact section above. Email support is useful when you need a documented record of your query or dispute. Response times are generally a few working days, though urgent issues such as fraud or card loss are best reported by phone.

Question 11

What should I do if I cannot reach Standard Chartered credit card customer care by phone?

Accepted Answer

If you cannot get through by phone, you can use SMS banking, email, or the Mobile Banking app to raise a service request, using the contact details listed above. You can also visit your nearest Standard Chartered branch for in-person support. These alternative channels are designed to work even when phone lines are busy. .

Question 12

Does calling from my registered mobile number make a difference when contacting Standard Chartered?

Accepted Answer

Calling from your registered mobile number helps Standard Chartered's customer service executives verify your identity faster, which can speed up resolution of your credit card query. You are not required to call from your registered number, though doing so is recommended. Any other number can still be used to reach customer care.

Standard Chartered Credit Card Customer Care Number

Standard Chartered Credit Card Customer Care Numbers (India)

24-Hour Helpline Numbers (standard call rates apply)

Personal Banking Helpline (8:00 a.m.–8:00 p.m.; emergency services for lost card, fraud and stop-payment requests available 24 hours)

Standard Chartered Customer Care Email IDs

Standard Chartered Bank Customer Care Address

Standard Chartered International Helpline Numbers (When You Are Abroad)

Standard Chartered Credit Card Grievance Redressal Process

Step 1: Contact Customer Care

Step 2: Lodge Online Complaint

Step 3: Escalate to Nodal Officers

Summary

FAQs on Standard Chartered Credit Card Number