Standard Chartered Credit Card Customer Care Number

General Phone Banking Numbers (7:00 AM to 11:00 PM)

• 6601 4444
• 3940 4444

Tip: Calling from your registered mobile number helps customer executives verify your identity faster.

Standard Chartered Customer Care Email IDs

For written support and better documentation, you can email the bank:

• General queries & complaints: customer.care@sc.com
• Priority Banking: Priority.Banking@sc.com
• Business Banking: customercare.business@sc.com
• NRI Banking: NRI.Banking@sc.com
• Credit card disputes: card.services@sc.com

These official email channels improve accountability and create a clear support trail.

Standard Chartered Bank Customer Care Address

For postal communication or formal complaints: Standard Chartered Bank Customer Care Unit 19, Rajaji Salai Chennai – 600001

SMS Banking Support

If phone lines are busy, you can send an SMS to 9980033333 with your query. This service operates 24x7 except on national holidays.

Download the Standard Chartered Mobile Banking App or visit scb.co.in to manage your credit card online—check balances, pay bills, report issues, and access account statements 24/7 without calling customer care. 

Standard Chartered International Helpline Numbers (When You Are Abroad)

If you're traveling overseas, you can contact Standard Chartered through these toll-free numbers:

• UAE: 8000177750
• Singapore: 8001012407
• UK: 08081019144
• USA (New York): 8773021657
• Hong Kong: 800905108
• Canada: 8772185618
• Others: +91 80 42896753

Note: International call rates may apply depending on your telecom provider.

Standard Chartered Credit Card Grievance Redressal Process

If your issue isn’t resolved through normal customer care, you can escalate:

Step 1: Contact Customer Care

• Call helpline
• Email customer.care@sc.com
• SMS "SERVICE" to 9980033333

Step 2: Lodge Online Complaint

You can submit grievances through the official complaint form available on the bank website.

Step 3: Submit Dispute Form

Download and fill the Dispute Declaration Form and send to:

• Email: card.services@sc.com
• Fax: 080-66959595
• Or submit at your nearest branch

Step 4: Escalate to Nodal Officers

If unresolved within 7–30 days, escalate to:

• Regional Nodal Officer
• Principal Nodal Officer
• Banking Ombudsman (RBI)

This structured escalation system enhances consumer protection and builds institutional trust.

RBI Banking Ombudsman is a free service. File a complaint at www.rbi.org.in/ombudsman if your issue remains unresolved after exhausting bank-level grievance channels—the Ombudsman will investigate and ensure compliance within RBI guidelines. 

Summary

Standard Chartered Bank offers comprehensive credit card support via 24/7 toll-free numbers (66011500 and 1800 345 5000), email channels by department, SMS banking, mobile app, online grievance portals, and international helplines. A structured four-level grievance redressal process—from customer care to RBI Banking Ombudsman—ensures all issues are resolved efficiently.

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FAQs on Standard Chartered Credit Card Number

1. What should I do if my Standard Chartered credit card is lost or stolen?

   Call 66011500 or 1800 345 5000 immediately to block your card and prevent misuse. A replacement card will be issued within 5–7 working days. You can also block the card via the mobile app or net banking without calling.

2. How do I report fraudulent or unauthorised transactions?

   Contact Standard Chartered instantly at 1800 345 5000 (24/7) or email card.services@sc.com with transaction details. Report within 30 days to ensure fraud investigation and reversal under RBI guidelines. 

3. Which number should I call for credit card support in India?

   Call 66011500 or 1800 345 5000 (24/7) for all credit card queries including billing, payment issues, and service requests. For fraud or lost cards, use the same number for priority handling. 

4. How can I block my Standard Chartered credit card online?

   Log into your Mobile Banking app or Net Banking account, navigate to Card Services, and select 'Block/Report Card'. Alternatively, call 66011500 or 1800 345 5000 to block instantly by phone. 

5. How can NRI customers contact Standard Chartered for credit card support?

   NRI customers can dial +91 80 42896753 (paid call) from abroad, or use toll-free numbers: UAE (8000177750), Singapore (8001012407), UK (08081019144), USA (8773021657), Hong Kong (800905108), Canada (8772185618). 

6. How do I check my credit card balance or recent transactions via SMS?

   Send SMS to 9980033333 from your registered mobile number with keywords: BAL (balance), TXN (last transactions), or BRANCH pincode (find nearest branch). Service operates 24/7 except national holidays. 

7. Does Standard Chartered offer online dispute resolution for credit card issues?

   Yes. Visit scb.co.in and submit a complaint through the online grievance form. You'll receive a response within 7 working days. For complex disputes, download the Dispute Declaration Form and send to card.services@sc.com. 

8. What is the RBI Banking Ombudsman and how do I escalate to them?

   The RBI Banking Ombudsman is a free independent service that resolves banking complaints after bank-level grievance channels are exhausted. File a complaint at www.rbi.org.in/ombudsman if unresolved within 30 days. 

9. How long does it take to replace a lost or stolen Standard Chartered credit card?

   Standard Chartered typically issues a replacement card within 5–7 working days after blocking. Urgent replacement may be available on request through customer care. 

10. Can I contact Standard Chartered credit card support via email?

    Yes. Email customer.care@sc.com for general queries or card.services@sc.com for disputes and fraud. Email support creates a documented trail and usually receives a response within 5–7 working days. 

11. What should I do if I cannot reach customer care via phone?

    Use alternative channels: SMS to 9980033333, email customer.care@sc.com, or log into your Mobile Banking app to raise a service request. Visit your nearest Standard Chartered branch for in-person support. 

12. Does calling from my registered mobile number make a difference when contacting Standard Chartered?

    Yes. Calling from your registered mobile number helps customer service executives verify your identity instantly, speeding up resolution. However, you can call from any number if needed.