HDFC Credit Card Customer Care Number

HDFC Bank ensure convenience and prompt resolution for its customers. Whether you prefer phone, email, or in-person support, HDFC Bank ensures convenient access to customer care services. Here are the contact details for Customer care contact options for HDFC Bank Credit Cardholders: 

Tips for Writing to HDFC Bank Credit Card Support

• Mention your credit card number partially (never share PIN, CVV, or OTP).
• Clearly explain your concern or request.
• Include your registered mobile number and email ID for follow-up.
• Attach supporting documents if applicable (billing statements, transaction references).
• You can also submit your query through NetBanking or Mobile Banking, in addition to writing to the addresses above. 

These steps help ensure faster and more accurate resolution.

HDFC Bank Credit Card Customer Care Timings

Phone Banking Support

• Available 24 hours a day, 7 days a week
• Includes Sundays and bank holidays

Bank Branch Timings

• Weekdays: 9:00 AM – 5:00 PM
• Saturdays: 9:00 AM – 1:00 PM
• Closed: 2nd & 4th Saturdays and public holidays

Services Provided by HDFC Bank Credit Card Customer Care

HDFC Bank Credit Card Customer Care offers essential services to help cardholders manage their accounts securely and resolve issues efficiently. Support is available 24x7 via phone, email, and branch assistance.

Card Security & Emergency Support

• Blocking lost or stolen credit cards
• Reporting unauthorised or fraudulent transactions

Billing & Complaint Resolution

• Disputes for incorrect or failed transactions
• Registration and tracking of service-related complaints

PIN & Payment Services

• Credit card PIN generation or reset via OTP
• Autopay setup, modification, or cancellation
• Payment status and failed transaction support

Credit Limit & Transaction Management

• Enquiries on credit, cash, and available limits
• Domestic and international transaction enablement
• POS, online, ATM, and contactless limit details

Account, Statements & Card Services

• Updating personal and contact information
• Requesting credit card statements or e-statements
• Loan on credit card, limit enhancement, upgrades, and add-on cards

Rewards & Benefits Support

• Reward points earning and redemption guidance
• Information on offers, cashback, and card benefits

HDFC Credit Card Grievance Redressal Process

HDFC Bank follows a structured grievance redressal mechanism to ensure fair and timely resolution of customer complaints.

Step 1 – Grievance Redressal Officer

If you are not satisfied with the initial response, escalate your complaint by quoting the previous complaint reference number.

• The Grievance Redressal Officer for credit card-specific complaints is Mr. Shanmugasundar R. 

• Email: grievance.redressalcc@hdfc.bank.in 

• Phone: 044-61084900 (Credit Cards); 1800 266 4060 (Banking & Digital Lending Products) 

• Complaints can also be submitted and tracked online through HDFC Bank's Grievance Redressal Digital platform. 

Phone:

• 044-61084900 (Credit Cards)
• 1800 266 4060 (Banking & Digital Lending Products)

Step 2 – Nodal / Principal Nodal Officer

If the issue remains unresolved, you can escalate it further to the Nodal or Principal Nodal Officer with all previous correspondence.

Resolution Timeline

HDFC Bank aims to resolve escalated complaints within 10 working days from the date of escalation.

These international touchpoints ensure seamless service for overseas customers.

Summary

HDFC Bank Credit Card Customer Care provides 24x7 support for lost cards, fraudulent transactions, billing disputes and credit limit queries through toll-free numbers, email and postal channels. Cardholders can escalate unresolved issues to the Grievance Redressal Officer or Nodal Officer, with resolutions typically provided within 10 working days. NRI cardholders can reach support through dedicated international mailbox addresses and online query forms.

Credit cards make payments easy for all expenses online and offline while offering various benefits

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