Union Bank of India Credit Card Customer Care
Union Bank of India credit card customer care is available 24x7 through toll-free helpline numbers, a registered-email helpdesk and a dedicated grievance redressal officer for queries, complaints and lost-card reporting. Use the toll-free numbers, email ID or grievance officer details in the tables below to reach the right channel.
Union Bank of India 24x7 Credit Card Customer Care Details
Type | Contact Details |
National Toll-Free Numbers | 1800 8333 / 1800 2333 / 1800 8331 / 1800 8332 |
Credit Card Help Desk (24x7) | 1800 425 1515 |
Email ID | ccdhelpdesk@unionbankofindia.bank.in |
Grievance Redressal Officer Email | ccd.grievances@unionbankofindia.bank.in |
Union Bank of India Credit Card Enquiries
Have any of these common concerns? Here's how you can have them addressed:
In Case of Credit Card Theft: If your credit card has been lost or is stolen, you should block your card immediately. You can do so by calling the customer care numbers.
In Case of Your Card Being Blocked: A credit card once blocked cannot be unblocked. If you had previously blocked your card, you will have to raise a request for a new one. You can call the customer care centre if your card is mistakenly blocked by the bank.
Union Bank of India Customer Care Email
Address your concerns via email by sending it to: ccdhelpdesk@unionbankofindia.bank.in (mail from your registered email only). If you have any suggestions or feedback for the bank, navigate to the feedback form on the bank's website.
Enter your contact details, provide your feedback, and hit 'Submit'. You can also discuss your suggestions or feedback with other customers on the website's forum.
Union Bank of India Grievance Redressal
The bank has a robust grievance redressal system in place to ensure that your concerns are satisfactorily addressed.
Type | Details |
ccd.grievances@unionbankofindia.bank.in | |
Address | Grievance Redressal Officer, Credit Card & MAB Department, Union Bank of India, Union Bank Building, Mafatlal Centre, 6th Floor, Near Vidhan Bhavan Marg, Nariman Point, Mumbai 400021 |
Cardholders can also register and track complaints online through Union Bank of India's grievance redressal portal, or escalate unresolved issues under the Banking Ombudsman Scheme if a complaint is not addressed satisfactorily.
Summary
Union Bank of India credit card customer care handles queries, card blocking and transaction disputes through 24x7 toll-free numbers, a registered-email helpdesk and a dedicated grievance redressal officer. Cardholders whose concerns remain unresolved can escalate through the bank's online grievance portal or the Banking Ombudsman Scheme. Use the verified contact details in the tables above to reach the right channel.
FAQs on Union Bank of India Credit Card Customer Care
1.What is Union Bank of India credit card customer care?
Union Bank of India credit card customer care is the bank's dedicated support channel for cardholders to resolve billing queries, report a lost or stolen card and raise complaints. It is available 24x7 through toll-free numbers, a registered-email helpdesk and a grievance redressal officer. Cardholders can find the relevant contact details in the tables above.
2.Is the Union Bank of India credit card customer care number toll-free?
Yes, Union Bank of India provides 24x7 toll-free numbers for credit card customer care support, listed in the contact table above. These numbers can be used for general queries as well as to report a lost or stolen card. Calling them does not cost the cardholder anything.
3.How do I report a lost or stolen Union Bank of India credit card?
You should call Union Bank of India credit card customer care immediately using the toll-free numbers above to block the card and prevent misuse. Blocking the card promptly helps limit your liability for any unauthorised transactions. A replacement card can then be requested through customer care.
4.Can a blocked Union Bank of India credit card be reactivated?
No, once a Union Bank of India credit card is blocked, it cannot be unblocked or reactivated. The cardholder needs to request a new card through customer care instead. If the bank blocked the card by mistake, contacting customer care can help resolve the issue.
5.How do I email Union Bank of India credit card customer care?
Union Bank of India credit card customer care can be reached by email using the address listed in the contact table above, sent only from your registered email ID. This channel can be used for queries, disputed transactions and other written concerns. A response is typically provided within a reasonable time.
6.How do I contact the Union Bank of India credit card grievance redressal officer?
The Union Bank of India credit card grievance redressal officer can be reached through the email ID and postal address given in the grievance redressal table above. This channel is meant for concerns that remain unresolved through regular customer care. The bank aims to acknowledge and address such grievances within a reasonable time.
7.What can I do if my Union Bank of India credit card complaint is not resolved?
If a complaint about your Union Bank of India credit card is not resolved to your satisfaction, you can escalate it through the bank's online grievance redressal portal. Cardholders can also approach the Banking Ombudsman Scheme as a further level of escalation. Both options are meant to be used after the standard grievance route has been tried.
8.Can I track a Union Bank of India credit card complaint online?
Yes, Union Bank of India offers an online grievance redressal portal where cardholders can register and track the status of a complaint. This is in addition to the toll-free, email and postal channels described above. Using the portal lets cardholders check progress without calling customer care again.
9.What details should I keep ready before contacting Union Bank of India credit card customer care?
Keeping your card number, registered mobile number and a description of the query or complaint ready helps Union Bank of India credit card customer care resolve the issue faster. This applies whether you are calling the toll-free numbers or writing in by email. Reference numbers from the online grievance portal are also useful for tracking follow-ups.
10.Why should I contact Union Bank of India credit card customer care instead of my branch?
Union Bank of India credit card customer care is set up specifically to handle card-related queries such as billing disputes, blocked cards and lost-card reporting, which branch staff may not resolve directly. The toll-free numbers, email and grievance channels above are designed for faster resolution of these issues. Branch visits are generally not required for credit card support.
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