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SBI Credit Card Customer Care Number

SBI Credit Card customer care can be reached 24x7 on the toll-free number 1800 180 1290 for queries, lost-card reporting, or disputes. You can also use SBI Card's WhatsApp, SMS, and missed-call services, or escalate unresolved complaints through the grievance redressal channels covered below. This guide lists every official way to reach SBI Credit Card support quickly.

Updated On - 23 Sep 2026

Below is a comprehensive guide to contacting SBI Credit Card customer care efficiently.

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Primary Customer Care Numbers

For immediate assistance, you can contact the SBI Card helpline using the following numbers.

Operational Hours: 8:00 AM to 8:00 PM (Monday to Saturday).

Contact Type

Number

Toll-Free Number

1800 180 1290

Tolled Number

1860 500 1290 / 1860 180 1290

City-Wise Number

39 02 02 02 (Prefix your local STD code)

SBI Credit Card Customer Care Number
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Quick Digital Services (SMS & Missed Call)

Avoid waiting on hold by using SBI’s automated digital services for common queries like balance checks and reward points.

SBI Credit Card Missed Call Service

Give a missed call from your registered mobile number to the specific numbers below:

Service

Missed Call Number

Available Cash & Credit Limit

9619898509

Reward Points Summary

9133325810

Subscribe to WhatsApp Service

8080945040

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SBI Credit Card SMS Service

Send an SMS to 5676791 using the formats below.(Note: ‘YYYY’ represents the last four digits of your SBI Credit Card)

Information Required

SMS Format

Block Lost/Stolen Card

BLOCK YYYY

Balance Enquiry

BAL YYYY

Available Credit/Cash Limit

AVAIL YYYY

Last Payment Status

PAYMENT YYYY

Reward Points Summary

REWARD YYYY

Subscribe to E-Statement

ESTMT YYYY

Duplicate Statement Request

DSTMT YYYY MM (MM = Month)

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SBI Credit Card WhatsApp Connect

You can now manage your account directly through WhatsApp. This service allows you to check reward points, download statements, book Flexipay EMIs, and pay utility bills.

How to Subscribe to WhatsApp Connect:

  1. Missed Call: Give a missed call to 8080945040 from your registered mobile.
  2. SMS: Send WAOPTIN YYYY (Last 4 digits of card) to 5676791.
  3. WhatsApp Direct: Save the number 9004022022, type 'OTPIN', and send it via WhatsApp.
  4. Mobile App: Log in to the SBI Card App and select 'WhatsApp Connect' under the 'More' menu.

You can also reach SBI Card's virtual assistant, Ask ILA, through the SBI Card website or app for instant answers to common queries. 

How to Contact SBI Credit Card via Email & Post

If you prefer written communication or need to submit physical documents, use the details below.

Email ID: customercare@sbicard.com

Postal Address:

SBI Cards and Payment Services Limited Unit 401 & 402, 4th Floor,

Aggarwal Millennium Tower,E-1,2,3 Netaji Subhash Place,

Wazirpur, New Delhi 110034.(CIN: L65999DL1998PLC093849)

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SBI Credit Card Grievance Redressal Mechanism

If you are unsatisfied with the resolution provided by the standard customer care channels, you can escalate your issue to the Grievance Redressal Cell.

Step 1: Contact the Escalation Team

  • Helpline (If unsatisfied with online resolution): 1860-180-7777
  • Reporting Mis-selling/Harassment: 080-39356050

If your complaint is not resolved by the standard channels, you can also write to SBI Card's designated Nodal Officer, Mr. Prosenjit Dhar, or Principal Nodal Officer, Mrs. Rupali Bhardwaj, at the escalation address listed below.

Step 2: Write to the Manager 

If the issue persists, write directly to the 'Manager - Customer Care Services' at: SBI Cards & Payment Services Ltd.DLF Infinity Towers, Tower C, 12th Floor, Block 2,Building 3, DLF Cyber City, Gurgaon - 122002

If your complaint remains unresolved, you can approach the Reserve Bank - Integrated Ombudsman Scheme, 2026 by filing a complaint through the RBI's Complaint Management System. 

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Prerequisites Before Calling Customer Care

To ensure a quick resolution and smooth navigation of the IVR (Interactive Voice Response) system, keep the following details ready before you call:

  • 16-digit Card Number (for account identification)
  • Card Expiry Date (for verification)
  • Date of Birth (DDMMYYYY format)
  • Registered Mobile Number (to receive authentication OTPs)
  • 4-digit PIN (may be required for identity confirmation)

BankBazaar Safety Tip: SBI Card representatives will never ask for your CVV or online banking password. Never share these details over the phone.

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Summary

SBI Credit Card customer care offers multiple ways to get help, including a 24x7 toll-free helpline, WhatsApp Connect, SMS and missed-call services, email, post, and a formal grievance redressal mechanism. Keeping your card details, registered mobile number, and identity information ready before reaching out helps resolve queries faster. For urgent issues like a lost or stolen card, call SBI Credit Card customer care or use the SMS blocking service immediately.

FAQs on SBI Credit Card Customer Care

1.What is SBI Credit Card customer care?

SBI Credit Card customer care is the official support service run by SBI Cards and Payment Services Limited for cardholders with billing, service, or account queries. It can be reached through the toll-free helpline, SMS, missed-call service, WhatsApp, email, or post, as listed above. Non-cardholders are directed to SBI's other customer support channels instead.

2.How can I contact SBI Credit Card customer care?

You can contact SBI Credit Card customer care using the toll-free and tolled helpline numbers, the SMS and missed-call services, WhatsApp Connect, or by writing to the email and postal addresses listed above. Choose the channel that best suits the urgency of your query. All these options are detailed in the sections above.

3.What are the operating hours for SBI Credit Card customer care?

SBI Credit Card customer care executives are available on the days and hours stated in the Primary Customer Care Numbers section above. Outside these hours, the digital self-service options such as SMS, missed call, and WhatsApp Connect remain available. These channels let you check balances, block a card, or view reward points without waiting for an agent.

4.How do I block a lost or stolen SBI Credit Card?

You can block a lost or stolen SBI Credit Card immediately by calling SBI Credit Card customer care or by using the SMS-based blocking service described above. Reporting the loss right away helps prevent unauthorised transactions on the card. The SMS and helpline details for blocking are listed in the Quick Digital Services section.

5.Can I manage my SBI Credit Card account through WhatsApp?

Yes, SBI Credit Card customer care offers a WhatsApp Connect service that lets you check reward points, download statements, and pay bills once you subscribe. You can subscribe through a missed call, SMS, WhatsApp message, or the SBI Card Mobile App, as explained above. This makes it a convenient alternative to calling customer care.

6.What if my SBI Credit Card query remains unresolved?

If SBI Credit Card customer care does not resolve your query, you can escalate it through the Grievance Redressal Mechanism described above. This includes writing to the designated escalation contacts and, if still unresolved, taking the matter further as outlined in that section. Keeping a record of your service request helps track the escalation. 

7.Does SBI Credit Card customer care support NRI cardholders?

Yes, SBI Credit Card customer care provides dedicated international helpline numbers for NRI cardholders calling from abroad, listed in the International Helpline Numbers section above. Cardholders calling from a country not covered by these numbers can use the alternative contact listed there. This ensures NRI customers can reach support regardless of location.

8.What details should I keep ready before calling SBI Credit Card customer care?

Before calling SBI Credit Card customer care, keep your card number, card expiry date, date of birth, registered mobile number, and card PIN ready, as listed in the Prerequisites section above. Having these details on hand speeds up identity verification on the IVR system. This reduces the time needed to resolve your query.

9.Can I track a transaction dispute raised with SBI Credit Card customer care?

Yes, once you raise a transaction dispute with SBI Credit Card customer care through the app or website, you receive a reference number to track its status online. You can enter this number on the SBI Card website to view real-time updates. This lets you follow up without calling customer care again. 

10.Is SBI Credit Card customer care available to non-cardholders?

No, SBI Credit Card customer care is available only to existing SBI Credit Cardholders for account-related queries. Non-cardholders looking for assistance need to use SBI's other, general customer support channels instead. This keeps the dedicated card helpline focused on cardholder service. 

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