ICICI Credit Card Customer Care Number

Raise a Service Request 

Allows customers to submit requests for common services such as password reset, cheque book requests, account statements, stop payments, debit card blocking, etc. 

These requests help the bank take action without needing to visit a branch or call customer care directly.  

In‑Branch Helpdesk 

Customers can visit branch helpdesks for personalised support on banking services and complaints. 

Branch staff can assist with in‑depth issues, documentation, and grievance registration.  

Chat Assistance 

Some digital channels allow chat support to connect with bank representatives for instant help. 

Chat support is often available via internet banking or mobile banking platforms.  

Report Suspicious Mail 

Provides a way for customers to report emails that claim to be from ICICI Bank but may be fraudulent. 

Reporting helps protect accounts and contributes to bank action against phishing.  

Account Enquiry 

Customers can seek help for queries about account balance, transactions, statements, product features, and other general account related issues.  

Credit Card & Debit Card Support 

Helpline numbers handle enquiries on card issues including blocking lost cards, transaction disputes, billing concerns, etc.  

Loan & Product Queries 

Customers can raise queries about loan products like personal loans, home loans, eligibility details, interest rates, and refunds.  

Report Fraud or Transaction Failure 

Dedicated channels exist to report failed transactions, suspected fraud, or unauthorised debit entries.  

Mobile Banking 

Allows customers to access accounts, transfer funds, pay bills, and manage cards via the ICICI mobile app.  

Internet Banking 

Provides a web interface for accessing bank accounts, downloading statements, service requests, and secure fund transfers.  

WhatsApp Banking 

Offers a conversational support channel on WhatsApp for quick, text‑based banking actions.  

Self‑Service (FAQs & Online Support) 

The bank provides FAQs, self‑help guides, and online tools to resolve common queries without needing direct interaction with support teams.  

Smart Lock 

Temporarily block services (iMobile, Internet Banking, UPI, Debit Cards) via Smart Lock icon in iMobile app to prevent unauthorized access during suspicious activity. 

Card Blocking 

Block your Debit Card and/or Credit Card through Internet Banking or iMobile to protect accounts from further unauthorized transactions. 

Fraud Reporting 

Call ICICI Bank's fraud helpline on 1800 2662 or report through iMobile/Internet Banking to immediately flag unauthorized transactions. 

Initial Complaint 

Call customer care (1800 1080) or use the bank's service request system. 

This is the first line of support when you face any banking service issue or dissatisfaction. 

Escalation 

If initial resolution is unsatisfactory, you can escalate using the bank's grievance process (specific details available on the official grievance policy section). 

The escalation process involves additional review to ensure fair handling of unresolved complaints. 

Regulatory Escalation & RBI Protection 

If the grievance remains unresolved, customers may approach the Banking Ombudsman under the Reserve Bank of India. RBI mandates zero liability for unauthorized transactions reported within 3 working days. 

RBI Ombudsman provides an independent external forum. Ensure you report fraud promptly to qualify for full RBI protection. 

Registered Office 

ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007

Corporate Office 

ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400051

Phone (Corporate) 

Tel: 1800 1080 (general helpline) 

Transaction Confirmation (IVR) 

1600313900, 1600300900, 1600317900 

These are official numbers from which ICICI Bank may make IVR calls to confirm transactions and disputes. 

Dispute Update Calls 

1600300800, 1600315800, 1600313800 

Used for voice calls to update customers on a dispute already raised with the bank. 

Suspicious Emails 

If you receive an email claiming to be from ICICI Bank asking for sensitive data, report it to the bank through designated reporting options to prevent phishing and fraud.  

Protecting Credentials 

Never share CVV, OTP, PIN, or passwords over the phone or email, even if the caller claims to be from the bank. Official channels never ask for such details.  

Verify Official Numbers 

Use only verified customer care numbers from the bank’s official site. Scammers sometimes use similar‑looking numbers to trick customers.