HDFC Bank Home Loan Customer Care

NRI Phone Banking Numbers

HDFC Bank's current 24x7 NRI Phone Banking numbers, grouped by region, are below:

Africa 

Middle East 

Asia 

Europe 

America 

Oceania 

Other Countries* 

For Kenya, the toll-free number is accessible from Safaricom and Airtel on fixed networks, and from Safaricom, Airtel and Orange on mobile networks. For all other countries, local call charges may apply, so check with your service provider. HDFC Bank states that these are the only customer care numbers for NRI phone banking and advises customers not to use any others, since doing so may expose them to fraud.

Points to Remember

Redressal of Complaints and Grievance System

HDFC Bank has an efficient 4-step grievance redressal system to address the grievances of the customers. These are the 4 levels of HDFC Bank Grievance Redressal System:

Step 1:

Step 2:

If you don't receive a satisfactory response from the customer support team at Step 1 within 10 working days you can approach the Grievance Redressal Officer (GRO). You can do that in any the following ways:

Step 3:

• In case you don't get a satisfactory resolution at Step 2 within 10 working days, you can escalate the matter to HDFC Bank's Nodal Officer. HDFC Bank now designates a Nodal Officer for each region across India, rather than a single Principal Nodal Officer for all complaints. Customers can find the Nodal Officer for their region, along with their current contact details, on HDFC Bank's official website.

Step 4:

If you don't get a satisfactory response from any the above-mentioned channels within a turnaround time of 30 working days of registering a complaint then you may approach the Banking Ombudsmen.

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